Open to Seattle, WA; Costa Mesa, CA; or Washington, DC

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

WHY WE’RE HERE The Mission Software Engineering team builds, deploys, integrates, extends, and scales Anduril's software to deliver mission-critical capabilities to our customers. As the software engineers closest to Anduril customers and end-users, Mission Software Engineers solve technical challenges of operational scenarios while owning the end-to-end delivery of winning capabilities such as Counter Intrusion, Joint All Domain Command & Control, and Counter-Unmanned Aircraft Systems.

As a Mission Software Engineer, you will solve a wide variety of problems involving networking, autonomy, systems integration, robotics, and more, while making pragmatic engineering tradeoffs along the way. Your efforts will ensure that Anduril products seamlessly work together to achieve a variety of critical outcomes. Above all, Mission Software Engineers are driven by a “Whatever It Takes” mindset—executing in an expedient, scalable, and pragmatic way while keeping the mission top-of-mind and making sound engineering decisions to deliver successful outcomes correctly, on-time, and with high quality.

WHAT YOU’LL DO -Own the software solutions that are deployed to customers -Write code to improve products and scale the mission capability to more customers -Collaborate across multiple teams to plan, build, and test complex functionality -Create and analyze metrics that are leveraged for debugging and monitoring -Triage issues, root cause failures, and coordinate next-steps -Partner with end-users to turn needs into features while balancing user experience with engineering constraints -Travel up to 30% of time to build, test, and deploy capabilities in the real world

CORE REQUIREMENTS -Strong engineering background from industry or school, ideally in areas/fields such as Computer Science, Software Engineering, Mathematics, or Physics. -At least 2-5+ years working with a variety of programming languages such as Java, Python, Rust, Go, JavaScript, etc. (We encourage all levels to apply) -Experience building software solutions involving significant amounts of data processing and analysis -Ability to quickly understand and navigate complex systems and established code bases -A desire to work on critical software that has a real-world impact -Must be eligible to obtain and maintain a U.S. TS clearance

Desired Requirements -Strong background with focus in Physics, Mathematics, and/or Motion Planning to inform modeling & simulation (M&S) and physical systems -Developing and testing multi-agent autonomous systems and deploying in real-world environments. -Feature and algorithm development with an understanding of behavior trees. -Developing software/hardware for flight systems and safety critical functionality. -Distributed communication networks and message standards -Knowledge of military systems and operational tactics

WHAT WE VALUE IN MISSION SOFTWARE Customer Facing - Mission Software Engineers are the software engineers closest to Anduril customers, end-users, and the technical challenges of operational scenarios. Mission First - Above all, MSEs execute their mission in an expedient, scalable, and pragmatic way. They keep the mission top-

Redwood City, CA; or Remote, US

We help make autonomous technologies more efficient, safer, and accessible.

Helm.ai builds AI software for autonomous driving and robotics. Our "Deep Teaching" methodology is uniquely data and capital efficient, allowing us to surpass traditional approaches. Our unsupervised learning software can train neural networks without the need for human annotation or simulation and is hardware-agnostic. We work with some of the world's largest automotive manufacturers and we've raised over $100M from Honda, Goodyear Ventures, Mando, and others to help us scale.

Our team is made up of people with a diverse set of experiences in software and academia. We work together towards one common goal: to integrate the software you'll help us build into hundreds of millions of vehicles.

We offer: - Competitive health insurance options - 401K plan management - Remote-friendly and flexible team culture - Free lunch and fully-stocked kitchen in our South Bay office - Additional perks: monthly wellness stipend, office set up allowance, company retreats, and more to come as we scale - The opportunity to work on one of the most interesting, impactful problems of the decade

Visit our website to apply for a position.

Location Multiple Locations

Description

Members of our team are part of a multi-disciplinary core research group within Qualcomm which spans software, hardware, and systems. Our members contribute technology deployed worldwide by partnering with our business teams across mobile, compute, automotive, cloud, and IOT. We also perform and publish state-of-the-art research on a wide range of topics in machine-learning, ranging from general theory to techniques that enable deployment on resource-constrained devices. Our research team has demonstrated first-in-the-world research and proof-of-concepts in areas such model efficiency, neural video codecs, video semantic segmentation, federated learning, and wireless RF sensing (https://www.qualcomm.com/ai-research), has won major research competitions such as the visual wake word challenge, and converted leading research into best-in-class user-friendly tools such as Qualcomm Innovation Center’s AI Model Efficiency Toolkit (https://github.com/quic/aimet). We recently demonstrated the feasibility of running a foundation model (Stable Diffusion) with >1 billion parameters on an Android phone under one second after performing our full-stack AI optimizations on the model.

Role responsibility can include both, applied and fundamental research in the field of machine learning with development focus in one or many of the following areas:

• Conducts fundamental machine learning research to create new models or new training methods in various technology areas, e.g. large language models, deep generative models (VAE, Normalizing-Flow, ARM, etc), Bayesian deep learning, equivariant CNNs, adversarial learning, diffusion models, active learning, Bayesian optimizations, unsupervised learning, and ML combinatorial optimization using tools like graph neural networks, learned message-passing heuristics, and reinforcement learning.

• Drives systems innovations for model efficiency advancement on device as well as in the cloud. This includes auto-ML methods (model-based, sampling based, back-propagation based) for model compression, quantization, architecture search, and kernel/graph compiler/scheduling with or without systems-hardware co-design.

• Performs advanced platform research to enable new machine learning compute paradigms, e.g., compute in memory, on-device learning/training, edge-cloud distributed/federated learning, causal and language-based reasoning.

• Creates new machine learning models for advanced use cases that achieve state-of-the-art performance and beyond. The use cases can broadly include computer vision, audio, speech, NLP, image, video, power management, wireless, graphics, and chip design

• Design, develop & test software for machine learning frameworks that optimize models to run efficiently on edge devices. Candidate is expected to have strong interest and deep passion on making leading-edge deep learning algorithms work on mobile/embedded platforms for the benefit of end users.

• Research, design, develop, enhance, and implement different components of machine learning compiler for HW Accelerators.

• Design, implement and train DL/RL algorithms in high-level languages/frameworks (PyTorch and TensorFlow).

Vancouver, British Columbia, Canada

Overview Microsoft Research (MSR), a leading industrial research laboratory, comprises over 1,000 computer scientists working across the United States, United Kingdom, China, India, Canada, and the Netherlands.

We are currently seeking Principal Researcher in the area of Artificial Specialized Intelligence and artificial general intelligence located in Vancouver, British Columbia.

This is an opportunity to drive an ambitious research agenda while collaborating with diverse teams to push for novel applications of those areas.

Over the past 30 years, our scientists have not only conducted world-class computer science research but also integrated advanced technologies into our products and services, positively impacting millions of lives and propelling Microsoft to the forefront of digital transformation.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities Identifying and driving new research directions, creating new technologies and collaborating with Microsoft product groups and external partners to deploy them in real-world settings. Stay current with the latest trends, research, and developments in AI, machine learning, and system architecture to ensure our systems remain at the forefront of innovation. Evaluate the performance of AI-centric systems and provide recommendations for improvement and optimization. Publish research findings in peer-reviewed journals, conferences, and other relevant venues, and present research results to internal and external stakeholders. Mentor and guide researchers and engineers in their research and development efforts. Collaborate with industry partners and academic institutions to drive joint research projects and initiatives.

Redmond, Washington, United States

Overview We are seeking highly skilled and passionate research scientists to join Responsible & Open Ai Research (ROAR) in Azure Cognitive Services in Redmond, WA.

As a Principal Research Scientist, you will play a key role in advancing Responsible AI approaches to ensure safe releases of GenAI models such as GPT-4o, DALL-E, Sora, and beyond, as well as to expand and enhance the capability of Azure AI Content Safety Service.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities Conduct cutting-edge, deployment-driven research to develop Responsible AI definitions, methodologies, algorithms, and models for both measurement and mitigation of textual and multimodal AI risks. Stay abreast of the latest advancements in the field and contribute to the scientific community through publications at top venues.

Enable the safe release of multimodal models from OpenAI in Azure OpenAI Service, expand and enhance the Azure AI Content Safety Service with new detection/mitigation technologies in text and multimodal content. Develop innovative approaches to address AI safety challenges for diverse customer scenarios.

Review business and product requirements and incorporate state-of-the-art research to formulate plans that will meet business goals. Identifies gaps and determines which tools, technologies, and methods to incorporate to ensure quality and scientific rigor. Proactively provides mentorship and coaching to less experienced and mid-level team members.

The Prediction & Behavior ML team is responsible for developing machine-learned models that understand the full scene around our vehicle and forecast the behavior for other agents, our own vehicle’s actions, and for offline applications. To solve these problems we develop deep learning algorithms that can learn behaviors from data and apply them on-vehicle to influence our vehicle’s driving behavior and offline to provide learned models to autonomy simulation and validation. Given the tight integration of behavior forecasting and motion planning, our team necessarily works very closely with the Planner team in the advancement of our overall vehicle behavior. The Prediction & Behavior ML team also works closely with our Perception, Simulation, and Systems Engineering teams on many cross-team initiatives.

Location Seattle, WA New York, NY

Description We are looking for an Applied Scientist to join our Seattle team. As an Applied Scientist, you are able to use a range of science methodologies to solve challenging business problems when the solution is unclear. Our team solves a broad range of problems ranging from natural knowledge understanding of third-party shoppable content, product and content recommendation to social media influencers and their audiences, determining optimal compensation for creators, and mitigating fraud. We generate deep semantic understanding of the photos, and videos in shoppable content created by our creators for efficient processing and appropriate placements for the best customer experience. For example, you may lead the development of reinforcement learning models such as MAB to rank content/product to be shown to influencers. To achieve this, a deep understanding of the quality and relevance of content must be established through ML models that provide those contexts for ranking.

In order to be successful in our team, you need a combination of business acumen, broad knowledge of statistics, deep understanding of ML algorithms, and an analytical mindset. You thrive in a collaborative environment, and are passionate about learning. Our team utilizes a variety of AWS tools such as SageMaker, S3, and EC2 with a variety of skillset in shallow and deep learning ML models, particularly in NLP and CV. You will bring knowledge in many of these domains along with your own specialties.

Zoox is looking for a software engineer to join our Perception team and help us build novel architectures for classifying and understanding the complex and dynamic environments in our cities. In this role, you will have access to the best sensor data in the world and an incredible infrastructure for testing and validating your algorithms. We are creating new algorithms for segmentation, tracking, classification, and high-level scene understanding, and you could work on any (or all!) of these components.

We're looking for engineers with advanced degrees and experience building perception pipelines that work with real data in rapidly changing and uncertain environments.

Vancouver

Who we are Established in 2017, Wayve is a leader in autonomous vehicle technology, driven by breakthroughs in Embodied AI. Our intelligent, mapless, and hardware-agnostic technologies empower vehicles to navigate complex environments effortlessly. Supported by prominent investors, Wayve is advancing the transition from assisted to fully automated driving, making transportation safer, more efficient, and universally accessible. Join our world-class, multinational team of engineers and researchers as we push the boundaries of frontier AI and autonomous driving, creating impactful technologies and products on a global scale

We are seeking an experienced researcher to be a founding member of our Vancouver team! We are prioritising someone with experience leading projects in AI applied to autonomous driving or similar robotics or decision-making domains, inclusive, but not limited to the following specific areas: Foundation models for robotics or embodied AI Model-free and model-based reinforcement learning Offline reinforcement learning Large language models Planning with learned models, model predictive control and tree search Imitation learning, inverse reinforcement learning and causal inference Learned agent models: behavioural, oral and physical models of cars, people, and other dynamic agents

Challenges you will own You'll be working on some of the world's hardest problems, and able to attack them in new ways. You'll be a technical leader within our diverse, cross-disciplinary team, helping teach our robots how to drive safely and comfortably in complex real-world environments. This encompasses many aspects of research across perception, prediction, planning, and control, including:

Actively contributing to the Science’s technical leadership community, inclusive of proposing new projects, organising their work, and delivering substantial impact across Wayve. Leveraging our large, rich, and diverse sources of real-world driving data Architecting our models to best employ the latest advances in foundation models, transformers, world models, etc, evaluating and incorporating state-of-the-art techniques into our workflows Investigating learning algorithms to use (e.g. reinforcement learning, behavioural cloning) Leveraging simulation for controlled experimental insight, training data augmentation, and re-simulation Scaling models efficiently across data, model size, and compute, while maintaining efficient deployment on the car Collaborating with cross-functional, international teams to integrate research findings into scalable, production-level solutions Potentially contributing to academic publications for top-tier conferences like NeurIPS, CVPR, ICRA, ICLR, CoRL etc. working in a world-class team, contributing to the scientific community and establishing Wayve as a leader in the field

What you will bring to Wayve Proven track record of research in one or more of the topics above demonstrated through deployed applications or publications. Experience leading a research agenda aligned with larger organisation or company goals Strong programming skills in Python, with experience in deep learning frameworks such as PyTorch, numpy, pandas, etc. Experience bringing a machine learning research concept through the full ML development cycle Excellent problem-solving skills and the ability to work independently as well as in a team environment. Demonstrated ability to work collaboratively in a fast-paced, innovative, interdisciplinary team environment. Experience bringing an ML research concept through to production and at scale PhD in Computer Science, Computer Engineering, or a related field

What we offer you The chance to be part of a truly mission driven organisation and an opportunity to shape the future of autonomous driving. Unlike our competitors, Wayve is still relatively small and nimble, giving you the chance to make a huge impact

Location San Diego

Description

At Qualcomm, we are transforming the automotive industry with our Snapdragon Digital Chassis and building the next generation software defined vehicle (SDV).

Snapdragon Ride is an integral pillar of our Snapdragon Digital Chassis, and since its launch it has gained momentum with a growing number of global automakers and Tier1 suppliers. Snapdragon Ride aims to address the complexity of autonomous driving and ADAS by leveraging its high-performance, power-efficient SoC, industry-leading artificial intelligence (AI) technologies and pioneering vision and drive policy stack to deliver a comprehensive, cost and energy efficient systems solution.

Enabling safe, comfortable, and affordable autonomous driving includes solving some of the most demanding and challenging technological problems. From centimeter-level localization to multimodal sensor perception, sensor fusion, behavior prediction, maneuver planning, and trajectory planning and control, each one of these functions introduces its own unique challenges to solve, verify, test, and deploy on the road.

We are looking for smart, innovative and motivated individuals with strong theory background in deep learning, advanced signal processing, probability & algorithms and good implementation skills in python/C++. Job responsibilities include design and development of novel algorithms for solving complex problems related to behavior prediction for autonomous driving, including trajectory and intention prediction. Develop novel deep learning models to predict trajectories for road users and optimize them to run-in real-time systems. Work closely with sensor fusion and planning team on defining requirements and KPIs. Work closely with test engineers to develop test plans for validating performance in simulations and real-world testing.

Minimum Qualifications: • Bachelor's degree in Computer Science, Electrical Engineering, Mechanical Engineering, or related field and 6+ years of Systems Engineering or related work experience. OR Master's degree in Computer Science, Electrical Engineering, Mechanical Engineering, or related field and 5+ years of Systems Engineering or related work experience. OR PhD in Computer Science, Electrical Engineering, Mechanical Engineering, or related field and 4+ years of Systems Engineering or related work experience.Preferred Qualifications: Ph.D + 2 years industry experience in behavior and trajectory prediction Proficient in variety of deep learning models like CNN, Transformer, RNN, LSTM, VAE, GraphCNN etc Experience working with NLP Deep Learning Networks Proficient in state of the art in machine learning tools (pytorch, tensor flow) 3+ years of experience with Programming Language such as C, C++, Python, etc. 3+ years Systems Engineering, or related work experience in the area of behavior and trajectory prediction. Experience working with, modifying, and creating advanced algorithms Analytical and scientific mindset, with the ability to solve complex problems. Experience in Autonomous driving, Robotics, XR/AR/VR Experience with robust software design for safety-critical systems Excellent written and verbal communication skills, ability to work with a cross-functional team

Redmond, Washington, United States

Overview The Microsoft Research AI Frontiers group in Redmond is looking for a Senior Research Software Engineer to build state-of-the-art tools for evaluating and understanding foundation models, with a focus of real-world uses of Artificial Intelligence (AI). Our team conducts influential research published at top-tier venues in AI and ML (including NeurIPS, ICML, AAAI, and FAccT) and works within Microsoft’s Responsible AI ecosystem to impact our AI-driven technologies such as Azure, Office, and Bing.

We are seeking candidates with demonstrated ability for technical work in the space of large foundational models with proficient coding and machine learning skills. The preferred candidate is:

Passionate about rigorous evaluation, understanding, and development of foundational models.
Motivated to make successful research methods accessible to the AI community through prototypes, open-source libraries, and development tools. Proficient in design thinking and Object Oriented Design (OOD), building clean, modular, maintainable and user-friendly open-source ML Experienced in measuring and maximizing the impact of open-source libraries.

As a Senior Research Software Engineer, you will play a crucial role in designing and developing impactful, high quality and well-engineered frameworks to empower the scientific evaluation, understanding, and development of foundational models. You will work closely with a team of passionate researchers and engineers to make sure such frameworks are compatible with modern cloud platforms, Machine Learning (ML) frameworks and libraries, model architectures, and various data modalities. You will also play a central role in defining and running large-scale experiments that contribute to our team’s research.

We are looking for a team player interested in developing next-generation platforms and tools for Machine Learning (ML) as well as conducting state-of-the-art research. Topics of interest include but are not limited to rigorous evaluation and benchmarking, advances in AI interpretability, bias and fairness, and safety in real-world deployments. Our group takes a holistic approach to studying foundational models that includes a variety of data modalities (language, vision, multi-modal, and structured data) and modern model architectures. Candidates should demonstrate expertise in many of these aspects or show that they are interested in generalizing their skills into a variety of modalities and architectures.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more, and we’re dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders to bring their best each day. Join us and help shape the future of the world.

Responsibilities Collaborate with a dedicated research and engineering team to design and develop ML frameworks for model evaluation and understanding.

• Define benchmarks and execute experiments for rigorous model evaluation and understanding.

• System Design and Object-Oriented Design: Envision elegant solutions and craft scalable and efficient systems to drive the success of our Machile Learning (ML) frameworks. Develop clean, modular, and maintainable code to shape the foundation of our evaluation framework.

• Work closely with partner engineering teams in both research and production.

• Mentor or onboard incoming engineering contributors and empower them to maximize the team’s impact.

Location Multiple Locations

Description

Qualcomm's Multimedia R&D and Standards Group is seeking candidates for Video Compression Research Engineer positions. You will be part of world-renowned team of video compression experts. The team develops algorithms, hardware architectures, and systems for state-of-the-art applications of classical and machine learning methods in video compression, video processing, point cloud coding and processing, AR/VR and computer vision use cases. The successful candidate for this position will be a highly self-directed individual with strong creative and analytic skills and a passion for video compression technology. You will work on, but not be limited to, developing new applications of classical and machine learning methods in video compression improving state-of-the-art video codecs.

We are considering candidates with various levels of experience. We are flexible on location and open to hiring anywhere, preferred locations are USA, Germany and Taiwan.

Responsibilities: Contribute to the conception, development, implementation, and optimization of new algorithms extending existing techniques and systems allowing improved video compression. Initiate ideas, design and implement algorithms for superior hardware encoder performance, including perceptually based bit allocation. Develop new algorithms for deep learning-based video compression solutions. Represent Qualcomm in the related standardization forums: JVET, MPEG Video, and ITU-T/VCEG. Document and present new algorithms and implementations in various forms, including standards contributions, patent applications, conference and journal publications, presentations, etc. Ideal candidate would have the skills/experience below: Expert knowledge of the theory, algorithms, and techniques used in video and image coding. Knowledge and experience of video codecs and their test models, such as ECM, VVC, HEVC and AV1. Experience with deep learning structures CNN, RNN, autoencoder etc. and frameworks like TensorFlow/PyTorch. Track record of successful research accomplishments demonstrated through published papers, and/or patent applications in the fields of video coding or video processing. Solid programming and debugging skills in C/C++. Strong written and verbal English communication skills, great work ethic, and ability to work in a team environment to accomplish common goals. PhD or Masters degree in Electrical Engineering, Computer Science, Physics, Mathematics or similar field, or equivalent practical experience.

Qualifications: PhD or Masters degree in Electrical Engineering, Computer Science, Physics, Mathematics, or similar fields. 1+ years of experience with programming language such as C, C++, MATLAB, etc.

Excited to see you at CVPR! We’ll be at booth 1404. Come see us to talk more about roles.

Our team consists of people with diverse software and academic experiences. We work together towards one common goal: integrating the software, you'll help us build into hundreds of millions of vehicles.

As a Research Engineer, you will work collaboratively to improve our models and iterate on novel research directions, sometimes in just days. We're looking for talented engineers who would enjoy applying their skills to deeply complex and novel AI problems. Specifically, you will:

• Apply and extend the Helm proprietary algorithmic toolkit for unsupervised learning and perception problems at scale
• Carefully execute the development and maintenance of tools used for deep learning experiments designed to provide new functionality for customers or address relevant corner cases in the system as a whole
• Work closely with software and autonomous vehicle engineers to deploy algorithms on internal and customer vehicle platforms

Location Multiple Locations

Description The Qualcomm Cloud Computing team is developing hardware and software for Machine Learning solutions spanning the data center, edge, infrastructure, automotive market. Qualcomm’s Cloud AI 100 accelerators are currently deployed at AWS / Cirrascale Cloud and at several large organizations. We are rapidly expanding our ML hardware and software solutions for large scale deployments and are hiring across many disciplines.

We are seeing to hire for multiple machine learning positions in the Qualcomm Cloud team. In this role, you will work with Qualcomm's partners to develop and deploy best in class ML applications (CV, NLP, GenAI, LLMs etc) based on popular frameworks such as PyTorch, TensorFlow and ONNX, that are optimized for Qualcomm's Cloud AI accelerators. The work will include model assessment of throughput, latency and accuracy, model profiling and optimization, end-to-end application pipeline development, integration with customer frameworks and libraries and responsibility for customer documentation, training, and demos. This candidate must possess excellent communication, leadership, interpersonal and organizational skills, and analytical skills.

This role will interact with individuals of all levels and requires an experienced, dedicated professional to effectively collaborate with internal and external stakeholders. The ideal candidate has either developed or deployed deep learning models on popular ML frameworks. If you have a strong appetite for technology and enjoy working in small, agile, empowered teams solving complex problems within a high energy, oftentimes chaotic environment then this is the role for you.

Minimum Qualifications: • Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Applications Engineering, Software Development experience, or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Software Applications Engineering, Software Development experience, or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience.

• 2+ years of experience with Programming Language such as C, C++, Java, Python, etc. • 1+ year of experience with debugging techniques.Key Responsibilities: Key contributor to Qualcomm’s Cloud AI GitHub repo and developer documentation. Work with developers in large organizations to Onboard them on Qualcomm’s Cloud AI ML stack improve and optimize their Deep Learning models on Qualcomm AI 100 deploy their applications at scale Collaborate and interact with internal teams to analyze and optimize training and inference for deep learning. Work on Triton, ExecuTorch, Inductor, TorchDynamo to build abstraction layers for inference accelerator. Optimize LLM/GenAI workloads for both scale-up (multi-SoC) and scale-out (multi-card) systems. Partner with product management, hardware/software engineering to highlight customer progress, gaps in product features etc.