Location Seattle, WA

Description Futures Design is the advanced concept design and incubation team within Amazon’s Device and Services Design Group (DDG). We are responsible for exploring and defining think (very) big opportunities globally and locally — so that we can better understand how new products and services might enrich the lives of our customers and so that product teams and leaders can align on where we're going and why we're going there. We focus on a 3–10+ year time frame, with the runway to invent and design category-defining products and transformational customer experiences. Working with Amazon business and technology partners, we use research, design, and prototyping to guide early product development, bring greater clarity to engineering goals, and develop a UX-grounded point of view.

We're looking for a Principal Design Technologist to join the growing DDG Futures Design team. You thrive in ambiguity and paradigm shifts– remaking assumptions of how customers engage, devices operate, and builders create. You apply deep expertise that spans design, technology, and product, grounding state-of-the-art emerging technologies through storytelling and a maker mindset. You learn and adapt technology trends to enduring customer problems through customer empathy, code, and iterative experimentation.

You will wear multiple hats to quickly assimilate customer problems, convert them to hypotheses, and test them using efficient technologies and design methods to build stakeholder buy-in. You’ll help your peers unlock challenging scenarios and mature the design studio’s ability to deliver design at scale across a breadth of devices and interaction modalities. You will work around limitations and push capabilities through your work. Your curiosity will inspire those around you and facilitate team growth, while your hands-on, collaborative nature will build trust with your peers and studio partners.

Captions is the AI-powered creative studio. Millions of creators around the world have used Captions to make their video content stand out from the pack and we're on a mission to empower the next billion.

Based in NYC, we are a team of ambitious, experienced, and devoted engineers, designers, and marketers. You'll be joining an early team where you'll have an outsized impact on both the product and company's culture.

We’re very fortunate to have some the best investors and entrepreneurs backing us, including Kleiner Perkins, Sequoia Capital, Andreessen Horowitz, Uncommon Projects, Kevin Systrom, Mike Krieger, Antoine Martin, Julie Zhuo, Ben Rubin, Jaren Glover, SVAngel, 20VC, Ludlow Ventures, Chapter One, Lenny Rachitsky, and more.

Check out our latest milestone and our recent feature on the TODAY show and the New York Times.

** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Union Square) **

Responsibilities:

Conduct research and develop models to advance the state-of-the-art in generative video technologies, focusing on areas such as video in-painting, super resolution, text-to-video conversion, background removal, and neural background rendering.

Design and develop advanced neural network models tailored for generative video applications, exploring innovative techniques to manipulate and enhance video content for storytelling purposes.

Explore new areas and techniques to enhance video storytelling, including research into novel generative approaches and their applications in video production and editing.

Create tools and systems that leverage machine learning, artificial intelligence, and computational techniques to generate, manipulate, and enhance video content, with a focus on usability and scalability.

Preferred Qualifications:

PhD in computer science or related field or 3+ years of industry experience.

Publication Record: Highly relevant publication history, with a focus on generative video techniques and applications. Ideal candidates will have served as the primary author on these publications.

Video Processing Skills: Strong understanding of video processing techniques, including video compression, motion estimation, and object tracking, with the ability to apply these techniques in generative video applications.

Expertise in Deep Learning: Proficiency in deep learning frameworks such as TensorFlow, PyTorch, or similar, with hands-on experience in designing, training, and deploying neural networks for video-related tasks.

Strong understanding of Computer Science fundamentals (algorithms and data structures).

Benefits: Comprehensive medical, dental, and vision plans

Anything you need to do your best work

We’ve done team off-sites to places like Paris, London, Park City, Los Angeles, Upstate NY, and Nashville with more planned in the future.

Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note benefits apply to full time employees only.

Location Mountain View, CA

Gatik is thrilled to be at CVPR! Come meet our team at booth 1831 to talk about how you could make an impact at the autonomous middle mile logistics company redefining the transportation landscape.

Who we are: Gatik, the leader in autonomous middle mile logistics, delivers goods safely and efficiently using its fleet of light & medium-duty trucks. The company focuses on short-haul, B2B logistics for Fortune 500 customers including Kroger, Walmart, Tyson Foods, Loblaw, Pitney Bowes, Georgia-Pacific, and KBX; enabling them to optimize their hub-and-spoke supply chain operations, enhance service levels and product flow across multiple locations while reducing labor costs and meeting an unprecedented expectation for faster deliveries. Gatik’s Class 3-7 autonomous box trucks are commercially deployed in multiple markets including Texas, Arkansas, and Ontario, Canada.

About the role:

We're currently looking for a tech lead with specialized skills in LiDAR, camera, and radar perception technologies to enhance our autonomous driving systems' ability to understand and interact with complex environments. In this pivotal role, you'll be instrumental in designing and refining the ML algorithms that enable our trucks to safely navigate and operate in complex, dynamic environments. You will collaborate with a team of experts in AI, robotics, and software engineering to push the boundaries of what's possible in autonomous trucking.

What you'll do: - Design and implement cutting-edge perception algorithms for autonomous vehicles, focusing on areas such as sensor fusion, 3D object detection, segmentation, and tracking in complex dynamic environments - Design and implement ML models for real-time perception tasks, leveraging deep neural networks to enhance the perception capabilities of self-driving trucks - Lead initiatives to collect, augment, and utilize large-scale datasets for training and validating perception models under various driving conditions - Develop robust testing and validation frameworks to ensure the reliability and safety of the perception systems across diverse scenarios and edge cases - Conduct field tests and simulations to validate and refine perception algorithms, ensuring robust performance in real-world trucking routes and conditions - Work closely with the data engineering team to build and maintain large-scale datasets for training and evaluating perception models, including the development of data augmentation techniques

**Please click on the Apply link below to see the full job description and apply.

Natick, MA, United States

The Company: Cognex is a global leader in the exciting and growing field of machine vision. This position is a hybrid role in our Natick, MA corporate HQ.

The Team: This position is for an experienced Software Engineer in the Core Vision Technology team at Cognex, focused on architecting and productizing the best-in-class computer vision algorithms and AI models that power Cognex’s industrial barcode readers and 2D vision tools with a mission to innovate on behalf of customers and make this technology accessible to a broad range of users and platforms. Our products combine custom hardware, specialized lighting and optics, and world-class vision algorithms/models to create embedded systems that can find and read high-density symbols on package labels or marked directly on a variety of industrial parts, including aircraft engines, electronics substrates, and pharmaceutical test equipment. Our devices need to read hundreds of codes per second, so speed-optimized hardware and software work together to create best in class technology. Companies around the world rely on Cognex vision tools and technology to guide assembly, automate inspection, and speed up production and distribution.

Job Summary: The Core Vision Technology team is seeking an experienced developer with deep knowledge of the software development life cycle, creative problem solving skills and solid design thinking, with a focus on productization of AI technology on embedded platforms. You will play the critical role of ** a chief architect **, who will lead the development and productization of computer vision AI models and algorithms on multiple Cognex products; with the goal of making the technology modular and available to a broad range of users and platforms. In this role, you will interface with machine vision experts in R&D, product, hardware, and other software engineering teams at Cognex. A successful individual will lead design discussions, make sound architectural choices for the future on different embedded platforms, advocate for engineering excellence, mentor junior engineers and extend technical influence across teams. Prior experience with productization of AI technology is essential for this position.

Essential Functions: -Develop and productize innovative vision algorithms, including AI models developed by the R&D team for detecting and reading challenging 1D and 2D barcodes, and vision tools for gauging, inspection, guiding, and identifying industrial parts. -Lead software and API design discussions and make scalable technology choices meeting current and future business needs.
-More details in the link below

Minimum education and work experience required: MS or PhD from a top engineering school in EE, CS or equivalent 7+ years relevant, high tech work experience

If you would like to meet the hiring manager at CVPR to discuss this opportunity, please email ahmed.elbarkouky@cognex.com

Location Seattle, WA

Description Amazon Advertising is one of Amazon's fastest growing businesses. Amazon's advertising portfolio helps merchants, retail vendors, and brand owners succeed via native advertising, which grows incremental sales of their products sold through Amazon. The primary goals are to help shoppers discover new products they love, be the most efficient way for advertisers to meet their business objectives, and build a sustainable business that continuously innovates on behalf of customers. Our products and solutions are strategically important to enable our Retail and Marketplace businesses to drive long-term growth. We deliver billions of ad impressions and millions of clicks and break fresh ground in product and technical innovations every day!

The Creative X team within Amazon Advertising time aims to democratize access to high-quality creatives (images, videos) by building AI-driven solutions for advertisers. To accomplish this, we are investing in latent-diffusion models, large language models (LLM), computer vision (CV), reinforced learning (RL), and image + video and audio synthesis. You will be part of a close-knit team of applied scientists and product managers who are highly collaborative and at the top of their respective fields.

We are looking for talented Applied Scientists who are adept at a variety of skills, especially with computer vision, latent diffusion or related foundational models that will accelerate our plans to generate high-quality creatives on behalf of advertisers. Every member of the team is expected to build customer (advertiser) facing features, contribute to the collaborative spirit within the team, publish, patent, and bring cutting edge research to raise the bar within the team.

London

Who we are Established in 2017, Wayve is a leader in autonomous vehicle technology, driven by breakthroughs in Embodied AI. Our intelligent, mapless, and hardware-agnostic technologies empower vehicles to navigate complex environments effortlessly.

Supported by prominent investors, Wayve is advancing the transition from assisted to fully automated driving, making transportation safer, more efficient, and universally accessible. Join our world-class, multinational team of engineers and researchers as we push the boundaries of frontier AI and autonomous driving, creating impactful technologies and products on a global scale

Where you will have an impact We're looking for an experienced Applied Scientist with expertise in Neural Radiance Fields (NeRFs) and Gaussian Splatting to join our Vision & Graphics team and advance our innovative neural simulator, Ghost Gym. This role is central to improving Ghost Gym's capabilities, utilizing state-of-the-art neural rendering techniques to craft photorealistic 4D worlds. You'll be at the forefront of developing and applying groundbreaking research to generate thousands of simulated scenarios. These scenarios are critical for training, testing, and debugging our end-to-end AI driving models, contributing significantly to the creation of safe and reliable AI driving technology. Your work will focus on improving the efficiency, realism, and dynamism of our simulations, especially for dynamic and outdoor environments, pushing the limits of current photorealistic visualization technologies.

Challenges you will own Conducting cutting-edge research in NeRFs, Gaussian splatting, and related technologies, with a focus on solving real-world challenges in 3D rendering Developing and implementing algorithms for efficient, high-quality 3D scene reconstruction and rendering, particularly for dynamic and outdoor environments Collaborating with cross-functional teams to integrate research findings into scalable, production-level solutions Staying abreast of the latest developments in the field, evaluating and incorporating state-of-the-art techniques into our workflows Potentially finding opportunities to publish research findings in top-tier journals and conferences, contributing to the scientific community and establishing Wayve as a leader in the field What you will bring to Wayve Essential Proven track record of research in NeRFs, Gaussian splatting, or closely related areas, demonstrated through publications or deployed applications Strong programming skills in Python with experience in deep learning frameworks such as PyTorch Solid foundation in mathematics and physics underlying 3D graphics and rendering techniques Excellent problem-solving skills and the ability to work independently as well as in a team environment Demonstrated ability to work collaboratively in a fast-paced, innovative, interdisciplinary team environment

Desirable Experience with dynamic scene reconstruction and rendering, particularly in outdoor environments Familiarity with parallel computing, GPU programming, and optimization techniques PhD or MSc in Computer Science, Computer Engineering, or a related field, with a focus on computer graphics, computer vision, or machine learning What we offer you The chance to be part of a truly mission driven organisation and an opportunity to shape the future of autonomous driving. Unlike our competitors, Wayve is still relatively small and nimble, giving you the chance to make a huge impact Competitive compensation and benefits A dynamic and fast-paced work environment in which you will grow every day - learning on the job, from the brightest minds in our space, and with support for more formal learning opportunities too A culture that is ego-free, respectful and welcoming (of you and your dog) - we even eat lunch together every day

Vancouver, British Columbia, Canada

Overview Microsoft Research (MSR), a leading industrial research laboratory, comprises over 1,000 computer scientists working across the United States, United Kingdom, China, India, Canada, and the Netherlands.

We are currently seeking Principal Researcher in the area of Artificial Specialized Intelligence and artificial general intelligence located in Vancouver, British Columbia.

This is an opportunity to drive an ambitious research agenda while collaborating with diverse teams to push for novel applications of those areas.

Over the past 30 years, our scientists have not only conducted world-class computer science research but also integrated advanced technologies into our products and services, positively impacting millions of lives and propelling Microsoft to the forefront of digital transformation.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities Identifying and driving new research directions, creating new technologies and collaborating with Microsoft product groups and external partners to deploy them in real-world settings. Stay current with the latest trends, research, and developments in AI, machine learning, and system architecture to ensure our systems remain at the forefront of innovation. Evaluate the performance of AI-centric systems and provide recommendations for improvement and optimization. Publish research findings in peer-reviewed journals, conferences, and other relevant venues, and present research results to internal and external stakeholders. Mentor and guide researchers and engineers in their research and development efforts. Collaborate with industry partners and academic institutions to drive joint research projects and initiatives.

Location Amsterdam, Netherlands

Description

At Qualcomm AI Research, we are advancing AI to make its core capabilities – perception, reasoning, and action – ubiquitous across devices. Our mission is to make breakthroughs in fundamental AI research and scale them across industries. By bringing together some of the best minds in the field, we’re pushing the boundaries of what’s possible and shaping the future of AI.

As Principal Machine Learning Researcher at Qualcomm, you conduct innovative research in machine learning, deep learning, and AI that advances the state-of-the-art. · You develop and quickly iterate on innovative research ideas, and prototype and implement them in collaboration with other researchers and engineers. · You are on top of and actively shaping the latest research in the field and publish papers at top scientific conferences. · You help define and shape our research vision and planning within and across teams and are passionate at execution. · You engage with leads and stakeholders across business units on how to translate research progress into business impact. · You work in one or more of the following research areas: Generative AI, foundation models (LLMs, LVMs), reinforcement learning, neural network efficiency (e.g., quantization, conditional computation, efficient HW), on-device learning and personalization, and foundational AI research.

Working at Qualcomm means being part of a global company (headquartered in San Diego) that fosters a diverse workforce and puts emphasis on the learning opportunities and professional development of its employees. You will work closely with researchers that have published at major conferences, work on campus at the University of Amsterdam, where you have the opportunity to collaborate with academic researchers through university partnerships such as the QUVA lab, and live in a scenic, vibrant city with a healthy work/life balance and a diversity of cultural activities. In addition, you can join plenty of mentorship, learning, peer, and affinity group opportunities within the company. In this way you can easily develop personal and professional skills in your areas of interest. You’re empowered to start your own initiatives and, in doing so, collaborate with colleagues in offices across teams and countries.

Minimum qualifications: · PhD or Master’s degree in Machine Learning, Computer Vision, Physics, Mathematics, Electrical engineering or similar field, or equivalent practical experience. · 8+ years of experience in machine learning and AI, and experience in working in an academic or industry research lab. · Strong drive to continuously improve beyond the status quo in translating new ideas into innovative solutions. · Track record of scientific leadership by having published impactful work at major conferences in machine learning, computer vision, or NLP (e.g., NeurIPS, ICML, ICLR, CVPR, ICCV, ACL, EMNLP, NAACL, etc.). · Programming experience in Python and experience with standard deep learning toolkits.

Preferred qualifications: · Hands-on experience with foundation models (LLMs, LVMs) and reinforcement learning. · Proven experience in technology and team leadership, and experience with cross-functional stakeholder engagements. · Experience in writing clean and maintainable code for research-internal use (no product development). · Aptitude for guiding and mentoring more junior researchers.

Location San Francisco, CA

Description Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.

You will be managing a team within the Music Machine Learning and Personalization organization that is responsible for developing, training, serving and iterating on models used for personalized candidate generation for both Music and Podcasts.

About the role You will join a team of 40+ Researchers and Engineers within the R&D Department working on cutting edge challenges in the Generative AI space, with a focus on creating highly realistic, emotional and life-like Synthetic humans through text-to-video. Within the team you’ll have the opportunity to work with different research teams and squads across multiple areas led by our Director of Science, Prof. Vittorio Ferrari, and directly impact our solutions that are used worldwide by over 55,000 businesses.

If you have seen the full ML lifecycle from ideation through implementation, testing and release, and you have a passion for large data, large model training and building solutions with clean code, this is your chance. This is an opportunity to work for a company that is impacting businesses at a rapid pace across the globe.

Overview We are seeking an exceptionally talented Postdoctoral Research Fellow to join our interdisciplinary team at the forefront of machine learning, computer vision, medical image analysis, neuroimaging, and neuroscience. This position is hosted by the Stanford Translational AI (STAI) in Medicine and Mental Health Lab (PI: Dr. Ehsan Adeli, https://stanford.edu/~eadeli), as part of the Department of Psychiatry and Behavioral Sciences at Stanford University. The postdoc will have the opportunity to directly collaborate with researchers and PIs within the Computational Neuroscience Lab (CNS Lab) in the School of Medicine and the Stanford Vision and Learning (SVL) lab in the Computer Science Department. These dynamic research groups are renowned for groundbreaking contributions to artificial intelligence and medical sciences.

Project Description The successful candidate will have the opportunity to work on cutting-edge projects aimed at building large-scale models for neuroimaging and neuroscience through innovative AI technologies and self-supervised learning methods. The postdoc will contribute to building a large-scale foundation model from brain MRIs and other modalities of data (e.g., genetics, videos, text). The intended downstream applications include understanding the brain development process during the early ages of life, decoding brain aging mechanisms, and identifying the pathology of different neurodegenerative or neuropsychiatric disorders. We use several public and private datasets including but not limited to the Human Connectome Project, UK Biobank, Alzheimer's Disease Neuroimaging Initiative (ADNI), Parkinson’s Progression Marker Initiative (PPMI), Open Access Series of Imaging Studies (OASIS), Enhancing NeuroImaging Genetics through Meta-Analysis (ENIGMA), Adolescent Brain Cognitive Development (ABCD), and OpenNeuro.

Key Responsibilities Conduct research in machine learning, computer vision, and medical image analysis, with applications in neuroimaging and neuroscience. Develop and implement advanced algorithms for analyzing medical images and other modalities of medical data. Develop novel generative models. Develop large-scale foundation models. Collaborate with a team of researchers and clinicians to design and execute studies that advance our understanding of neurological disorders. Mentor graduate students (Ph.D. and MSc). Publish findings in top-tier journals and conferences. Contribute to grant writing and proposal development for securing research funding.

Qualifications PhD in Computer Science, Electrical Engineering, Neuroscience, or a related field. Proven track record of publications in high-impact journals and conferences including ICML, NeurIPS, ICLR, CVPR, ICCV, ECCV, MICCAI, Nature, and JAMA. Strong background in machine learning, computer vision, medical image analysis, neuroimaging, and neuroscience. Excellent programming skills in Python, C++, or similar languages and experience with ML frameworks such as TensorFlow or PyTorch. Ability to work independently and collaboratively in an interdisciplinary team. Excellent communication skills, both written and verbal.

Benefits Competitive salary and benefits package. Access to state-of-the-art facilities and computational resources. Opportunities for professional development and collaboration with leading experts in the field. Participation in international conferences and workshops. Working at Stanford University offers access to world-class research facilities and a vibrant intellectual community. The university provides numerous opportunities for interdisciplinary collaboration, professional development, and cutting-edge innovation. Additionally, being part of Stanford opens doors to a global network of leading experts and industry partners, enhancing both career growth and research impact.

Apply For full consideration, send a complete application via this form: https://forms.gle/KPQHPGGeXJcEsD6V6

Redmond, Washington, United States

Overview We are seeking skilled and passionate Senior Research Scientist to join our Responsible & Open Ai Research (ROAR) team in Azure Cognitive Services at Redmond, WA.

As a Senior Research Scientist, you will play a key role in advancing Responsible AI approaches to ensure safe releases of the rapidly evolving multimodal, AI models such as GPT-4 Vision, DALL-E, Sora, and beyond, as well as to expand and enhance the Azure AI Content Safety Service.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities Conduct cutting-edge research to develop Responsible AI definitions, methodologies, algorithms, and models for both measurement and mitigation of multimodal AI risks. Stay abreast of the latest advancements in the field and contribute to the scientific community through publications at top venues. Enable the safe release of multimodal models from OpenAI in Azure OpenAI Service, expand and enhance the Azure AI Content Safety Service with new detection technologies. Develop innovative approaches to address AI safety challenges for diverse customer scenarios. Embody our Culture and Values

Location Seattle, WA

Description To help a growing organization quickly deliver more efficient features to Prime Video customers, Prime Video’s READI organization is innovating on behalf of our global software development team consisting of thousands of engineers. The READI organization is building a team specialized in forecasting and recommendations. This team will apply supervised learning algorithms for forecasting multi-dimensional related time series using recurrent neural networks. The team will develop forecasts on key business dimensions and recommendations on performance and efficiency opportunities across our global software environment.

As a member of the team, you will apply your deep knowledge of machine learning to concrete problems that have broad cross-organizational, global, and technology impact. Your work will focus on retrieving, cleansing and preparing large scale datasets, training and evaluating models and deploying them for customers, where we continuously monitor and evaluate. You will work on large engineering efforts that solve significantly complex problems facing global customers. You will be trusted to operate with complete independence and are often assigned to focus on areas where the business and/or architectural strategy has not yet been defined. You must be equally comfortable digging in to business requirements as you are drilling into designs with development teams and developing ready-to-use learning models. You consistently bring strong, data-driven business and technical judgment to decisions.

Excited to see you at CVPR! We’ll be at booth 1404. Come see us to talk more about roles.

Our team consists of people with diverse software and academic experiences. We work together towards one common goal: integrating the software, you'll help us build into hundreds of millions of vehicles.

As a Research Engineer on our Motion Planning team, you will work collaboratively to improve our models and iterate on novel research directions, sometimes in just days. We're looking for talented engineers who would enjoy applying their skills to deeply complex and novel AI problems. Specifically, you will:

• Apply and extend the Helm proprietary algorithmic toolkit for unsupervised learning and perception problems at scale
• Develop our planner behavior and trajectories in collaboration with software and autonomous vehicle engineers to deploy algorithms on internal and customer vehicle platforms
• Carefully execute the development and maintenance of tools used for deep learning experiments designed to provide new functionality for customers or address relevant corner cases in the system as a whole

Location Madrid, ESP

Description At Amazon, we are committed to being the Earth’s most customer-centric company. The International Technology group (InTech) owns the enhancement and delivery of Amazon’s cutting-edge engineering to all the varied customers and cultures of the world. We do this through a combination of partnerships with other Amazon technical teams and our own innovative new projects.

You will be joining the Tools and Machine learning (Tamale) team. As part of InTech, Tamale strives to solve complex catalog quality problems using challenging machine learning and data analysis solutions. You will be exposed to cutting edge big data and machine learning technologies, along to all Amazon catalog technology stack, and you'll be part of a key effort to improve our customers experience by tackling and preventing defects in items in Amazon's catalog.

We are looking for a passionate, talented, and inventive Scientist with a strong machine learning background to help build industry-leading machine learning solutions. We strongly value your hard work and obsession to solve complex problems on behalf of Amazon customers.