Redmond, Washington, United States

Overview We are seeking a Principal Research Engineer to join our organization and help improve steerability and control Large Language Models (LLMs) and other AI systems. Our team currently develops Guidance, a fully open-source project that enables developers to control language models more precisely and efficiently with constrained decoding.

As a Principal Research Engineer, you will play a crucial role in advancing the frontier of constrained decoding and imagining new application programming interface (APIs) for language models. If you’re excited about links between formal grammars and generative AI, deeply understanding and optimizing LLM inference, enabling more responsible AI without finetuning and RLHF, and/or exploring fundamental changes to the “text-in, text-out” API, we’d love to hear from you. Our team offers a vibrant environment for cutting-edge, multidisciplinary research. We have a long track record of open-source code and open publication policies, and you’ll have the opportunity to collaborate with world-leading experts across Microsoft and top academic institutions across the world.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities Develop and implement new constrained decoding research techniques for increasing LLM inference quality and/or efficiency. Example areas of interest include speculative execution, new decoding strategies (e.g. extensions to beam search), “classifier in the loop” decoding for responsible AI, improving AI planning, and explorations of attention-masking based constraints. Re-imagine the use and construction of context-free grammars (CFG) and beyond to fit Generative AI. Examples of improvements here include better tools for constructing formal grammars, extensions to Earley parsing, and efficient batch processing for constrained generation. Consideration of how these techniques are presented to developers – who may not be well versed in grammars and constrained generation -- in an intuitive, idiomatic programming syntax is also top of mind. Design principled evaluation frameworks and benchmarks for measuring the effects of constrained decoding on a model. Some areas of interest to study carefully include efficiency (token throughput and latency), generation quality, and impacts of constrained decoding on AI safety. Publish your research in top AI conferences and contribute your research advances to the guidance open-source project. Other

Embody our Culture and Values

Redmond, Washington, United States

Overview Microsoft Research (MSR) AI Frontiers lab is seeking applications for the position of Principal Researcher – Generative AI to join their team.

The mission of the AI Frontiers lab is to expand the pareto frontier of Artificial Intelligence (AI) capabilities, efficiency, and safety through innovations in foundation models and learning agent platforms. Some of our projects include work on Small Language Models (e.g. Phi, Orca) and Multi-Agent AI (e.g. AutoGen).

We are seeking a Principal Researcher – Generative AI to join our team and lead efforts on the advancement of Generative AI and Large Language Models (LLMs) technologies. As a Principal Researcher – Generative AI, you will play a crucial role in leading, developing, improving, and exploring the capabilities of Generative AI models. Your work will have a significant impact on the development of cutting-edge technologies, advancing state-of-the-art and providing practical solutions to real-world problems.  

Our ongoing research areas encompass but are not limited to:

Pre-training: especially of small language and multimodal models Alignment and Post-training: e.g., Instruction tuning and reinforcement learning from feedback Continual Learning: Enabling LLMs to evolve and adapt over time and learn from previous experiences human interactions Specialization: Tailoring LLMs to meet application-specific requirements Orchestration and multi-agent systems: automated orchestration between multiple agents incorporating human feedback and oversight

MSR offers a vibrant environment for cutting-edge, multidisciplinary, research, including access to diverse, real-world problems and data, opportunities for experimentation and real-world impact, an open publication policy, and close links to top academic institutions around the world.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.   

Responsibilities You will perform cutting-edge research in collaboration with other researchers, engineers, and product groups.
As a member of a word-class research organization, you will be a part of research breakthroughs in the field and will be given an opportunity to realize your ideas in products and services used worldwide. Embody our culture and values.

Location Seattle, WA

Description To help a growing organization quickly deliver more efficient features to Prime Video customers, Prime Video’s READI organization is innovating on behalf of our global software development team consisting of thousands of engineers. The READI organization is building a team specialized in forecasting and recommendations. This team will apply supervised learning algorithms for forecasting multi-dimensional related time series using recurrent neural networks. The team will develop forecasts on key business dimensions and recommendations on performance and efficiency opportunities across our global software environment.

As a member of the team, you will apply your deep knowledge of machine learning to concrete problems that have broad cross-organizational, global, and technology impact. Your work will focus on retrieving, cleansing and preparing large scale datasets, training and evaluating models and deploying them for customers, where we continuously monitor and evaluate. You will work on large engineering efforts that solve significantly complex problems facing global customers. You will be trusted to operate with complete independence and are often assigned to focus on areas where the business and/or architectural strategy has not yet been defined. You must be equally comfortable digging in to business requirements as you are drilling into designs with development teams and developing ready-to-use learning models. You consistently bring strong, data-driven business and technical judgment to decisions.

Tokyo, Tokyo-to, Japan

Overview As one of the world's leading industrial research laboratories, Microsoft Research (MSR) has more than 1,000 researchers and engineers working across the globe. In the past 30 years, Microsoft scientists have not only carried out world-class computer science research, but also transferred the advanced technologies into our products and services that have changed millions of people’s lives and ensured that Microsoft is at the forefront of digital transformation.

Part of Microsoft Research, Microsoft Research Asia (MSR Asia), established in 1998, is a leading research lab with major sites in Beijing, Shanghai and Vancouver. Over the years, technologies developed by MSR Asia have made a significant impact within Microsoft and also around the world, and new, innovative technologies are constantly being born from the lab. As one of the world-class research labs, MSRA offers an exhilarating, supportive, open and inclusive environment for top talents to create the future through their disruptive and cutting-edge research. (More information about Microsoft Research Lab - Asia - Microsoft Research).

Along with business growth, Microsoft Research Asia (MSRA) is increasing its presence in Japan, and looking for a Principal Research Manager who specializes in AI with an emphasis on Embodied AI and Robotics, AI Model innovations (NLP, vision, multi-modality), Societal AI, Wireless sensing, and Wellbeing. This is a unique opportunity to lead an ambitious research agenda and work with various teams to explore new applications of those research areas.

Responsibilities •As a leading and accomplished expert in a broad research area (e.g., Embodied AI and Robotics, AI Model, Multimedia and Vision), has a comprehensive understanding of the relevant literature, research methods, and business and academic context. •Defines and articulates a clear long-term research vision that is in line with MSRA strategic focus and drive research agenda landing with planned schedule •As a local representative, fosters cooperative relationships with local governments, academic communities, industry partners and business groups within Microsoft to establish MSRA presence locally and support future growth •Creates synergy among MSRA research groups in multiple locations to enable collaboration and creativity • As a people manager, hires and retains top talents. Deliveries success through empowerment and accountability

The Autonomy Software Metrics team is responsible for providing engineers and leadership at Zoox with tools to evaluate the behavior of Zoox’s autonomy stack using simulation. The team collaborates with experts across the organization to ensure a high safety bar, great customer experience, and rapid feedback to developers. The metrics team is responsible for evaluating the complete end-to-end customer experience through simulation, evaluating factors that impact safety, comfort, legality, road citizenship, progress, and more. You’ll be part of a passionate team making transportation safer, smarter, and more sustainable. This role gives you high visibility within the company and is critical for successfully launching our autonomous driving software.

Location Seattle, WA Arlington, VA New York, NY San Francisco, CA

Description Join us at the cutting edge of Amazon's sustainability initiatives to work on environmental and social advancements to support Amazon's long term worldwide sustainability strategy. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

The Worldwide Sustainability (WWS) organization capitalizes on Amazon’s scale & speed to build a more resilient and sustainable company. We manage our social and environmental impacts globally, driving solutions that enable our customers, businesses, and the world around us to become more sustainable.

Sustainability Science and Innovation (SSI) is a multi-disciplinary team within the WW Sustainability organization that combines science, analytics, economics, statistics, machine learning, product development, and engineering expertise. We use this expertise and skills to identify, develop and evaluate the science and innovations necessary for Amazon, customers and partners to meet their long-term sustainability goals and commitments.

We’re seeking a Senior Principal Scientist for Sustainability and Climate AI to drive technical strategy and innovation for our long-term sustainability and climate commitments through AI & ML. You will serve as the strategic technical advisor to science, emerging tech, and climate pledge partners operating at the Director, VPs, and SVP level. You will set the next generation modeling standards for the team and tackle the most immature/complex modeling problems following the latest sustainability/climate sciences. Staying hyper current with emergent sustainability/climate science and machine learning trends, you'll be trusted to translate recommendations to leadership and be the voice of our interpretation. You will nurture a continuous delivery culture to embed informed, science-based decision-making into existing mechanisms, such as decarbonization strategies, ESG compliance, and risk management. You will also have the opportunity to collaborate with the Climate Pledge team to define strategies based on emergent science/tech trends and influence investment strategy. As a leader on this team, you'll play a key role in worldwide sustainability organizational planning, hiring, mentorship and leadership development.

If you see yourself as a thought leader and innovator at the intersection of climate science and tech, we’d like to connect with you.

Captions is the AI-powered creative studio. Millions of creators around the world have used Captions to make their video content stand out from the pack and we're on a mission to empower the next billion.

Based in NYC, we are a team of ambitious, experienced, and devoted engineers, designers, and marketers. You'll be joining an early team where you'll have an outsized impact on both the product and company's culture.

We’re very fortunate to have some the best investors and entrepreneurs backing us, including Kleiner Perkins, Sequoia Capital, Andreessen Horowitz, Uncommon Projects, Kevin Systrom, Mike Krieger, Antoine Martin, Julie Zhuo, Ben Rubin, Jaren Glover, SVAngel, 20VC, Ludlow Ventures, Chapter One, Lenny Rachitsky, and more.

Check out our latest milestone and our recent feature on the TODAY show and the New York Times.

** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Union Square) **

Responsibilities:

Conduct research and develop models to advance the state-of-the-art in generative computer vision technologies, with a focus on creating highly realistic digital faces, bodies, avatars.

Strive to set new standards in the realism of 3D digital human appearance, movement, and personality, ensuring that generated content closely resembles real-life scenarios.

Implement techniques to achieve high-quality results in zero-shot or few-shot settings, as well as customized avatars for different use cases while maintaining speed and accuracy.

Develop innovative solutions to enable comprehensive customization of video content, including the creation of digital people, modifying scenes, and manipulating actions and speech within videos.

Preferred Qualifications:

PhD in computer science (or related field) and/ or 5+ years of industry experience.

Strong academic background with a focus on computer vision and transformers, specializing in NeRFs, Gaussian Splatting, Diffusion, GANs or related areas.

Publication Record: Highly relevant publication history, with a focus on generating or manipulating realistic digital faces, bodies, expressions, body movements, etc. Ideal candidates will have served as the primary author on these publications.

Expertise in Deep Learning: Proficiency in deep learning frameworks such as TensorFlow, PyTorch, or similar, with hands-on experience in designing, training, and deploying neural networks for multimodal tasks.

Strong understanding of Computer Science fundamentals (algorithms and data structures).

Benefits: Comprehensive medical, dental, and vision plans

Anything you need to do your best work

We’ve done team off-sites to places like Paris, London, Park City, Los Angeles, Upstate NY, and Nashville with more planned in the future.

Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note benefits apply to full time employees only.

New York, United States

Overview Microsoft Research New York City (MSR NYC) is seeking applicants for a senior researcher position focusing on representation learning and efficient decision making with learned representations in the broader area of machine learning (ML) and artificial intelligence (AI), and in particular in the areas of interactive learning, this include deep learning with large foundation models over actions, and reinforcement learning.

Researchers in the ML/AI group cover a breadth of focus areas and research methodologies/approaches, spanning theoretical and empirical ML. We appreciate candidates with the potential to leverage/enhance the work of others in the group.

As a senior researcher, you will interact with our group's diverse array of researchers and practitioners, and contribute to ongoing research projects. We collaborate extensively with groups at other MSR locations and across Microsoft.

Microsoft Research (MSR) offers an exhilarating and supportive environment for cutting-edge, multidisciplinary research, both theoretical and empirical, with access to an extraordinary diversity of data sources, an open publications policy, and close links to top academic institutions around the world.

Applicants should have an established research track record, evidenced by conference or journal publications (or equivalent pieces of writing) and broader contributions to the research community. Applicants must have fulfilled their PhD degree requirements, including submission of their dissertation, prior to joining MSR NYC.

We are committed to building an inclusive, diverse, and pluralistic research environment and encourage applications from people of all backgrounds. We work collectively to make Microsoft Research a welcoming and productive space for all researchers.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more, and we are dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders to bring their best each day. Join us and help shape the future of the world.

Responsibilities As a senior researcher, you define your own research agenda in collaboration with other researchers, driving forward an effective program of basic, fundamental, and applied research. We highly value collaboration and building new ideas with members of the group and others. You may also have the direct opportunity to realize your ideas in products and services used worldwide.

Location Multiple Locations

Description

Members of our team are part of a multi-disciplinary core research group within Qualcomm which spans software, hardware, and systems. Our members contribute technology deployed worldwide by partnering with our business teams across mobile, compute, automotive, cloud, and IOT. We also perform and publish state-of-the-art research on a wide range of topics in machine-learning, ranging from general theory to techniques that enable deployment on resource-constrained devices. Our research team has demonstrated first-in-the-world research and proof-of-concepts in areas such model efficiency, neural video codecs, video semantic segmentation, federated learning, and wireless RF sensing (https://www.qualcomm.com/ai-research), has won major research competitions such as the visual wake word challenge, and converted leading research into best-in-class user-friendly tools such as Qualcomm Innovation Center’s AI Model Efficiency Toolkit (https://github.com/quic/aimet). We recently demonstrated the feasibility of running a foundation model (Stable Diffusion) with >1 billion parameters on an Android phone under one second after performing our full-stack AI optimizations on the model.

Role responsibility can include both, applied and fundamental research in the field of machine learning with development focus in one or many of the following areas:

• Conducts fundamental machine learning research to create new models or new training methods in various technology areas, e.g. large language models, deep generative models (VAE, Normalizing-Flow, ARM, etc), Bayesian deep learning, equivariant CNNs, adversarial learning, diffusion models, active learning, Bayesian optimizations, unsupervised learning, and ML combinatorial optimization using tools like graph neural networks, learned message-passing heuristics, and reinforcement learning.

• Drives systems innovations for model efficiency advancement on device as well as in the cloud. This includes auto-ML methods (model-based, sampling based, back-propagation based) for model compression, quantization, architecture search, and kernel/graph compiler/scheduling with or without systems-hardware co-design.

• Performs advanced platform research to enable new machine learning compute paradigms, e.g., compute in memory, on-device learning/training, edge-cloud distributed/federated learning, causal and language-based reasoning.

• Creates new machine learning models for advanced use cases that achieve state-of-the-art performance and beyond. The use cases can broadly include computer vision, audio, speech, NLP, image, video, power management, wireless, graphics, and chip design

• Design, develop & test software for machine learning frameworks that optimize models to run efficiently on edge devices. Candidate is expected to have strong interest and deep passion on making leading-edge deep learning algorithms work on mobile/embedded platforms for the benefit of end users.

• Research, design, develop, enhance, and implement different components of machine learning compiler for HW Accelerators.

• Design, implement and train DL/RL algorithms in high-level languages/frameworks (PyTorch and TensorFlow).

Redmond, Washington, United States

Overview We are seeking skilled and passionate Senior Research Scientist to join our Responsible & Open Ai Research (ROAR) team in Azure Cognitive Services at Redmond, WA.

As a Senior Research Scientist, you will play a key role in advancing Responsible AI approaches to ensure safe releases of the rapidly evolving multimodal, AI models such as GPT-4 Vision, DALL-E, Sora, and beyond, as well as to expand and enhance the Azure AI Content Safety Service.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities Conduct cutting-edge research to develop Responsible AI definitions, methodologies, algorithms, and models for both measurement and mitigation of multimodal AI risks. Stay abreast of the latest advancements in the field and contribute to the scientific community through publications at top venues. Enable the safe release of multimodal models from OpenAI in Azure OpenAI Service, expand and enhance the Azure AI Content Safety Service with new detection technologies. Develop innovative approaches to address AI safety challenges for diverse customer scenarios. Embody our Culture and Values

The Prediction & Behavior ML team is responsible for developing machine-learned models that understand the full scene around our vehicle and forecast the behavior for other agents, our own vehicle’s actions, and for offline applications. To solve these problems we develop deep learning algorithms that can learn behaviors from data and apply them on-vehicle to influence our vehicle’s driving behavior and offline to provide learned models to autonomy simulation and validation. Given the tight integration of behavior forecasting and motion planning, our team necessarily works very closely with the Planner team in the advancement of our overall vehicle behavior. The Prediction & Behavior ML team also works closely with our Perception, Simulation, and Systems Engineering teams on many cross-team initiatives.

Captions is the AI-powered creative studio. Millions of creators around the world have used Captions to make their video content stand out from the pack and we're on a mission to empower the next billion.

Based in NYC, we are a team of ambitious, experienced, and devoted engineers, designers, and marketers. You'll be joining an early team where you'll have an outsized impact on both the product and company's culture.

We’re very fortunate to have some the best investors and entrepreneurs backing us, including Kleiner Perkins, Sequoia Capital, Andreessen Horowitz, Uncommon Projects, Kevin Systrom, Mike Krieger, Antoine Martin, Julie Zhuo, Ben Rubin, Jaren Glover, SVAngel, 20VC, Ludlow Ventures, Chapter One, Lenny Rachitsky, and more.

Check out our latest milestone and our recent feature on the TODAY show and the New York Times.

** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Union Square) **

Responsibilities:

Conduct research and develop models to advance the state-of-the-art in generative video technologies, focusing on areas such as video in-painting, super resolution, text-to-video conversion, background removal, and neural background rendering.

Design and develop advanced neural network models tailored for generative video applications, exploring innovative techniques to manipulate and enhance video content for storytelling purposes.

Explore new areas and techniques to enhance video storytelling, including research into novel generative approaches and their applications in video production and editing.

Create tools and systems that leverage machine learning, artificial intelligence, and computational techniques to generate, manipulate, and enhance video content, with a focus on usability and scalability.

Preferred Qualifications:

PhD in computer science or related field or 3+ years of industry experience.

Publication Record: Highly relevant publication history, with a focus on generative video techniques and applications. Ideal candidates will have served as the primary author on these publications.

Video Processing Skills: Strong understanding of video processing techniques, including video compression, motion estimation, and object tracking, with the ability to apply these techniques in generative video applications.

Expertise in Deep Learning: Proficiency in deep learning frameworks such as TensorFlow, PyTorch, or similar, with hands-on experience in designing, training, and deploying neural networks for video-related tasks.

Strong understanding of Computer Science fundamentals (algorithms and data structures).

Benefits: Comprehensive medical, dental, and vision plans

Anything you need to do your best work

We’ve done team off-sites to places like Paris, London, Park City, Los Angeles, Upstate NY, and Nashville with more planned in the future.

Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note benefits apply to full time employees only.

Excited to see you at CVPR! We’ll be at booth 1404. Come see us to talk more about roles.

Our team consists of people with diverse software and academic experiences. We work together towards one common goal: integrating the software, you'll help us build into hundreds of millions of vehicles.

As the MLE, you will collaborate with researchers to perform research operations using existing infrastructure. You will use your judgment in complex scenarios and help apply standard techniques to various technical problems. Specifically, you will:

• Characterize neural network quality, failure modes, and edge cases based on research data
• Maintain awareness of current trends in relevant areas of research and technology
• Coordinate with researchers and accurately convey the status of experiments
• Manage a large number of concurrent experiments and make accurate time estimates for deadlines
• Review experimental results and suggest theoretical or process improvements for future iterations
• Write technical reports indicating qualitative and quantitative results to external parties

Location Madrid, ESP

Description At Amazon, we are committed to being the Earth’s most customer-centric company. The International Technology group (InTech) owns the enhancement and delivery of Amazon’s cutting-edge engineering to all the varied customers and cultures of the world. We do this through a combination of partnerships with other Amazon technical teams and our own innovative new projects.

You will be joining the Tools and Machine learning (Tamale) team. As part of InTech, Tamale strives to solve complex catalog quality problems using challenging machine learning and data analysis solutions. You will be exposed to cutting edge big data and machine learning technologies, along to all Amazon catalog technology stack, and you'll be part of a key effort to improve our customers experience by tackling and preventing defects in items in Amazon's catalog.

We are looking for a passionate, talented, and inventive Scientist with a strong machine learning background to help build industry-leading machine learning solutions. We strongly value your hard work and obsession to solve complex problems on behalf of Amazon customers.

Location Multiple Locations

Description The Qualcomm Cloud Computing team is developing hardware and software for Machine Learning solutions spanning the data center, edge, infrastructure, automotive market. Qualcomm’s Cloud AI 100 accelerators are currently deployed at AWS / Cirrascale Cloud and at several large organizations. We are rapidly expanding our ML hardware and software solutions for large scale deployments and are hiring across many disciplines.

We are seeing to hire for multiple machine learning positions in the Qualcomm Cloud team. In this role, you will work with Qualcomm's partners to develop and deploy best in class ML applications (CV, NLP, GenAI, LLMs etc) based on popular frameworks such as PyTorch, TensorFlow and ONNX, that are optimized for Qualcomm's Cloud AI accelerators. The work will include model assessment of throughput, latency and accuracy, model profiling and optimization, end-to-end application pipeline development, integration with customer frameworks and libraries and responsibility for customer documentation, training, and demos. This candidate must possess excellent communication, leadership, interpersonal and organizational skills, and analytical skills.

This role will interact with individuals of all levels and requires an experienced, dedicated professional to effectively collaborate with internal and external stakeholders. The ideal candidate has either developed or deployed deep learning models on popular ML frameworks. If you have a strong appetite for technology and enjoy working in small, agile, empowered teams solving complex problems within a high energy, oftentimes chaotic environment then this is the role for you.

Minimum Qualifications: • Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Applications Engineering, Software Development experience, or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Software Applications Engineering, Software Development experience, or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience.

• 2+ years of experience with Programming Language such as C, C++, Java, Python, etc. • 1+ year of experience with debugging techniques.Key Responsibilities: Key contributor to Qualcomm’s Cloud AI GitHub repo and developer documentation. Work with developers in large organizations to Onboard them on Qualcomm’s Cloud AI ML stack improve and optimize their Deep Learning models on Qualcomm AI 100 deploy their applications at scale Collaborate and interact with internal teams to analyze and optimize training and inference for deep learning. Work on Triton, ExecuTorch, Inductor, TorchDynamo to build abstraction layers for inference accelerator. Optimize LLM/GenAI workloads for both scale-up (multi-SoC) and scale-out (multi-card) systems. Partner with product management, hardware/software engineering to highlight customer progress, gaps in product features etc.